☆Speakingout
3.Role-play.Actoutaconversationwithyourpartneraccordingtothegivensetting.Thefollowinginformationmayhelpyou.YouareMrSmith’ssecretary.YougetaphonecallfromMrJones,abusinesspartnerofyourcompany.HewantstomakeanappointmenttomeetMrSmith.HereisMrSmith’sscheduleforthecomingweek.ArrangeanappointmentforhimaccordingtoMrSmith’sschedule.*part1Warming-uppart2IntensiveReadingpart3EnglishatWorkpart4BusinessEtiqueetteUnitStructure()()()()Readandtick(√)thegoodmannersofmakingphonecallsintheoffice.√√()()√1.Readandlearnthefollowingwordsandexpressions2.Readthepassageaboutetiquettewhenmakingphonecalls.Handlingphonecallsisoneofthemostimportantroutinesforasecretary.Inordertokeeptheconversationgoingsmoothly,asecretaryshouldfollowsomerulesofetiquette:Answeraphonecallpromptly,usuallywithintwoorthreerings.Don’tkeepthecallerwaitingattheotherendofthephone.Greetcallersinapoliteandfriendlyway,andidentifyyourselfimmediatelyafterthegreeting.Don’texpectotherstorecogniseyourvoice.Speakclearlyandbrieflyinapleasanttonetogetrighttothepoint.Don’tprolongphoneconversations.Ifyourbossisnotavailable,tellthecallertocallbackorleaveamessage.参考译文Etiquetteforphonecalls电话礼仪处理电话是秘书最重要的日常例行工作之一。为了让电话沟通进行得顺利，秘书应该遵循以下的一些礼仪。及时接听电话，通常在铃声响两三声之内接听。不要让电话另一端的来电者等待太久。用礼貌友好的方式问候来电者，之后马上表明自己的身份。不要期望别人认出你的声音。说话用悦耳的声线，清晰，简明，直入主题。不要通话时间过长。如果你的上司不在，请告诉来电者可再来电或留言。Remembertotake