Unit8BusinessEtiquette

ContentsLearningObjectives1Starter2PassageA3PassageB4ReadingSkills5SupplementaryReading6

LearningObjectivesAfterstudyingthisunit,you’llbeableto:gettounderstandcohesionsbetweensentencesandparagraphs;appreciatetheroleofthebusinessetiquette;formagoodhabitofcommunicativemanners.

StarterDoyouknowthespecificprofessionalskillsneededwhenpresentingyourselfinabusinesssetting?Doyouknowthebusinessetiquetteforcellponeandemail?Discussion

PassageABuildingrelationshipsTaketimetogettoknowyourclientsandbuildrapportbeforeyourrushtothebottomline.Businessrelationshipsarebuiltontrustthatisdevelopedovertime.DoYouKnow?

PassageADressingconservativelyDoYouKnow?Yourchoiceofbusinessattireisasignalofyourrespectfortheotherpersonororganization.

PassageAObservethehierarchyGettingtoknowthehighest-rankingmemberwhenyouaredealingwithagroup.DosomeresearchbeforeyoucontactyourclientsDoYouKnow?

PassageADoYouKnow?Understandingthehandshake

Whooffersthehandfirst?

1.SupposeyougreetwiththeArabians,whatwillyoudo?2.SupposeyoupayabusinessvisittoRussia,howwillyougreetwiththem?3.SupposeaJapanesewomencomeacrosswithaFrenchwomaninabusinesssetting,howwilltheygreetwitheachother?PassageAQuestionsforYou

PassageAStepbystep1Handshakingisauniversalgreetingetiquette，whichinbusinesssituations,isconsideredthestandardgreeting.Differentcountrieshavedifferentetiquettesofhandshaking.Tobecomeasuccessfulbusinessman,youshouldgetthedetailofeverycountry’shandshakingcustoms.2Tosumup,althoughthehandshakeetiquetteisjustoneofthebusinessetiquette,wealsoneedtograspeverydetail.Onlyinthiswaycanwemakethefirststeptosuccessinbusinesssituations.

WhenhearingthecallringingPassageBDoYouKnow?Whenansweringcalls,pickupbythesecondort