CaseStudy–Owner’smanualforHyundai’scommercialFCEVtrucks
Foundedin1967,HyundaiMotorCompanyisoneoftheworldslargestautomakers,
withastrongpresenceinmarketsaroundtheworld.Hyundaiproducesawiderangeof
Clientvehicles,fromcompactcarstoluxurySUVs,andhasareputationforproviding
affordable,high-qualityvehicles.
Also,Hyundaiisknownforitsinnovativeapproachtodesignandtechnology,reliable
andwell-craftedvehicles,andcommitmenttosustainability.Hyundaihasbeenatthe
forefrontofthedevelopmentofelectricvehicles(EVs)andfuelcellelectricvehicles
(FCEVs).HyundaisEVandFCEVlineupsincludetheHyundaiIoniqElectric,Hyundai
KonaElectric,HyundaiSonataHybrid,andHyundaiNexo.
In2021,whilepreparingtheirlatestbatchofinnovativeproducts,XcientFCEVtrucks,
HyundaiapproachedHansemGlobaltodevelopauser-friendlyowner’smanualthat
Challengemeetsusers’needsandalllegalrequirements.Whentheyrealizedtheexisting
templatesandcontentbeingusedfortheirowner’smanualswerenotuptothe
expectationsoftheirfuturecustomers,theyaskedHansemtoreconstructtheoverall
userinformationandcreateanewowner’smanualthatiseasytoreadfromscratch.
Becauseowner’smanualsforcommercialvehiclesmustincludesomanydescriptions
ofsafetyandoperationalprocedures,itwasnotaneasyrequestforanyoneinthe
industry.Furthermore,understandingtheoperatingprinciplesofthevehiclesandthe