基本信息
文件名称:酒店服务英语:前台服务PPT教学课件.pptx
文件大小:7.62 MB
总页数:20 页
更新时间:2025-05-19
总字数:约4.97千字
文档摘要

;Matchthefollowingpictureswiththeirnames.;Dialogue1

Clerk:Hello!HowcanIhelpyou?

Bob:Hello!I’dliketocheckin.1

Clerk:Doyouhaveareservation?2

Bob:Yeah.Ihaveareservation.Myreservationnumberis1529.

Clerk:Andyourlastname?

Bob:MylastnameisSmith.;Clerk:CanIhaveyourIDcard?3

Bob:Yes,hereyouare.

Clerk:OK,Isee.Asingleroomwithaking-sizebed.

Bob:Yeah.Anychanceofanupgrade?4

Clerk:Sorry,notthistime.

Bob:Isbreakfastincluded?5;Clerk:Yes,itis.It’sabuffet.

Bob:Whattimeisthebreakfast?6

Clerk:It’sfrom6:30a.m.to9:00a.m.7

Bob:Allright!What’smyroomnumber?8

Clerk:Yourroomnumberis306.

Bob:Wi-Fipassword?

Clerk:Thepasswordis888followedbyyourroomnumber.9

Bob:OK.Thankyou.;Dialogue2

Clerk:Goodmorning,sir.

Jim:Goodmorning.CanIhavemybill,please?10

Clerk:Whichroomisit?

Jim:Room512.

Clerk:Didyouhaveanythingfromtheminibarlastnight?

Jim:Yes,amineralwater.;Clerk:Hereyouare12(thereceipt).

Jim:CreditCard.14

Clerk:Waitamoment.Canyousignhere,please?15;Jim:OK.

Clerk:Wouldyoulikemetocallataxiforyou?

Jim:No,thanks.

Clerk:Doyouneedanyhelpwithyourluggage?16

Jim:No,I’mfine,thanks.

Clerk:Haveagoodtrip.17

Jim:Thankyou.Goodbye.

Clerk:Goodbye.;Dialogue3

Clerk:Goodafternoon,sir.WhatcanIdoforyou?

Mr.Baker:Ihavebookedasuiteonlinefortwonights.18

Clerk:Whoisthebookingfor,please?19

Mr.Baker:Mr.andMrs.Baker.AndI’dlikearoomlookingoverthelake.20;Clerk:Certainly.Wehavearoomontheninthfloorfacingtheeast.21

Youcanenjoythesunriseonthelake.22

Mr.Baker:That’sgreat!Howwouldyoulikemetopayfortheroom?

Clerk:BothAlipayandWeChatPayareOK.It’s75dollarspernight.;()(1)InDialogue1,Bobhasreservedasingleroomwithaking-sizebed.

()(2)InDialogue1,Bobhasachancetoupgradehisroom.

()(3)InDialogue1,thehotel’sbreakfastisfrom6:30