主讲人：XXXModule3FoodandBeverageService餐饮服务
Thefoodandbeveragedepartmentisacentreforguestactivities.Itsservicequalitydirectlyaffectsthereputationandeconomicbenefitsofthehotel.Itprovidesguestswithtangibleproductssuchasdishesanddrinks,andoffersappropriateservicesaccordingtoguestsneeds,helpingtoestablishagoodsocialimageforthehotel.
TableReservation餐位预定服务Unit11
1.Whatshouldawaiter/waitressdowhenhe/shereceivesareservationcall?SectionAWarmingUp2.MatchtheEnglishsentenceswiththeirChinesemeanings.1)Doyouhaveanyplacesavailable?A.请安排一张四人桌。2)Atableforfour,please. B.请问有空位吗？3)Wouldyouliketoreserveatable?C.我想预定一张今晚的桌子。4)I’dliketoreserveatablefortonight.D.您想要预定一张桌子吗？
Dialogue1Mr.Green:Hello,canImakeareservationatyourrestaurantinadvance?1Waitress:Isthatfortonight?2Mr.Green:No,tomorrownight.Waitress:Certainly.Whattimewouldyouliketodine?3Mr.Green:IthinkIwillarrivearound8p.m.4Waitress:MayIhaveyoursurname,please?51.CanImakeareservationatyourrestaurantinadvance?我可以在你家餐厅提前预定吗？2.Isthatfortonight?是今天晚上吗？3.Whattimewouldyouliketodine？您想什么时候吃饭呢？4.IthinkIwillarrivearound8p.m.我想大约晚上八点到达（餐厅）。5.MayIhaveyoursurname,please?我能知道您姓什么吗？SectionBDialoguessurnamen.姓氏dinev.进餐，用餐dinnern.晚餐；正餐inadvance提前
Mr.Green:Green.Oh,anychanceofatablebythewindow?6Mywifelovesthebird’seyeviewofthecity.7Asit’sourweddinganniversary,Iwantittobeacelebration.8Waitress:Isee.Wehavealreadyreceivedmanybookings.9Thoughwecan’tguaranteeanything,pleasebeassuredthatwe’lltryourbest.Ihopeyouwillunderstand.106.Oh,anychanceofatablebythewindow?有靠窗的桌子吗?7.Mywifelovesthebird’seyeviewofthecity.我妻子喜欢鸟瞰这座城市。8.Asit’sweddinganniversary,Iwantittobeacelebration.由于这是结婚周年纪念日，我想庆祝一下。9.Weh