2024年BEC中级阅读模拟练习题
BEC中级阅读模拟练习题1
PARTONE
Questions1-5
Lookatthestatementsbelowandthefiveextractsfromacompanyreportontheoppositepage.Whichextract(A,B,C,DorE)doeseachstatement(1-5)referto?Foreachstatement,markoneletter(A,B,C,DorE)onyouranswersheet.Youwillneedtousesomeofthelettersmorethanonce.
Statements
1.Mentionsanewwayofhandlingcustomercomplaintsthathasbeenintroduced.
2.Statesthatthecompanyhasbroadeneditsproductrange.
3.Reportsonasignificantinvestmentintechnology.
4.Referstoachangeinthecompanysmarketingstrategy.
5.Highlightsanimprovementinstaffproductivity.
Extracts
A
Thisyearhasseenaremarkabletransformationinouroperations.Wehaveinstalledstate-of-the-artmanufacturingequipment,costingover$5million,whichhasnotonlyspedupproductionbutalsoenhancedthequalityofourgoods.Ouremployees,afterextensivetrainingonthenewmachinery,haveshowna20%increaseinoutputperhouronaverage,leadingtogreateroverallproductivity.Thisinvestmentpositionsuswellforfuturegrowthandcompetitivenessinthemarket.
B
Inresponsetomarketdemandsandcustomerfeedback,wehaverevampedourproductcatalog.Wenowofferamorediverseselectionofitems,includingseveralnewlinesofeco-friendlyproductsthathavebeenextremelywell-receivedintheinitiallaunchphase.Thisexpansionintonewproductcategorieshasopenedupfreshrevenuestreamsandincreasedourmarketshareamongenvironmentallyconsciousconsumers.
C
Ourcustomerservicedepartmenthasundergoneamajoroverhaul.Wehaveimplementedanewdigitalplatformthatallowscustomerstologtheircomplaintsandqueriesinreal-time.Thesystemthenautomaticallyroutestheissuestothemostappropriateagent,ensuringfasterresolutiontimes.Earlydatashowsthattheaveragetimetoaddressacomplainthasbeencutbyhalf,leadingtohi