Unit16ClaimsandSettlement

UsefulSentencesSpeakingStartingupContentsRole-playListening

Startingup1.Readtheemailandanswerthefollowingquestions.DearLiuYingIappreciateyourpunctualdeliveryofmyorderNo.12.ButIwassoshockedtofindoutthatall100cartonsofjacketswerebadlydamaged.Wehadthecartonsopenedandthejacketsexaminedbythelocalinsurancesurveyorinthepresenceoftheshippingcompany’sagents.Theattachedfilesarethesurveyor’sreportandtheagents’statement.Pleasetakethismatterintoconsiderationandreplacethedamagedgoods.Yourssincerely,KateJones1.Whatisthepurposeoftheemail?2.Whatistheproblemtobesolved?3.Whatdoesthesenderrequestthereceivertodo?1.Totelltheproblemofthedelivery.2.All100cartonsofjacketswerebadlydamaged.3.Takethismatterintoconsiderationandreplacethedamagedgoods.

Startingup1.Fillintheblankswiththewordsandphrasesinthebox.conditionconclusionintransitgoodslodgeaclaimsincerelyDearKate,Weregrettolearnthat100cartonsofjacketshavebeenbadlydamaged.However,ourwerecarefullypackedandweresentoutinperfectasisshownbythecleanB/L.Afterthoroughinvestigation,wecomeupwiththethatthegoodsweredamagedbyroughhandling.Wesuggestthatyouimmediatelyagainsttheshippingcompany.Another100cartonsofjacketswillbedispatchedtoyoutodaysinceyourclientsareinurgentneedofthegoods.Yours________,LiuYinggoodsconditionintransitlodgeaclaimsincerely

Listening1.Listenandlearnthefollowingwordsandphrases.punctual准时的warehouse仓库contain包含effectively有效地consignment货物fortunately幸运地sharethescreen共享屏幕byair空运item货物apologise道歉obviously明显地grant给予

Listening2.Listentothedialoguesandfillintheblanks.1.A:Whatisthe?B:CaseNo.29co