;Afterlearningthisunit,youwillbeableto:
◆knowthebasicstructureofacomplaintletter;
◆understandsomeetiquetteinwritingacomplaintletter;
◆writecomplaintlettersbasedonreal-worldsituations.;I.Pre-writing;Introduction
在日常生活中，人们偶尔会在衣食住行等方面对接受服务的水平、购买商品的质量等产生不满，这时可以通过写投诉信的方式解决问题。投诉信是正式商业信函的一种，应符合书信的基本格式，包括日期、称呼、正文、结束语和署名等。;
(Date)
DearSir/Madam,
IamwritingtoyouaboutIbought.When
Iunpackedthemachine,Ifoundthe.
Lookingfurther,Ialsofoundthe.
Asyouknow,themachinecamewithanunconditionalguaranteeforayear.Ihopeyoucan.
Yourssincerely,
(Signature).;III.Casestudy;Situation:DavidGreen,themanageroftheSourcingDepartment,wrotealettertocomplainaboutthedamageddigitalcameras.;Situation:DavidGreen,themanageroftheSourcingDepartment,wrotealettertocomplainaboutthedamageddigitalcameras.;Notes;4enclosev.装入；附上
e.g.Sheenclosedacheckfor$50withtheletter.
她随函附上一张50美元的支票。
5disposeof处理；解决
e.g.Let’sdisposeofthismatteronceandforall.
让我们彻底解决这件事情吧。
invoicecost发票金额
e.g.Wehaveinsuredagainstwarriskat110%ofthe
invoicecost.
我方已按发票金额的110%投保战争险。
;Practicebyyourself;IV.Practice;IV.Practice;IV.Practice;IV.Practice;IV.Practice;inthiscase;5.TranslatethefollowingsentencesintoEnglish.;V.Practicalcase;V.Practicalcase;