北京市朝阳区高三年级第二学期质量检测二
英语试卷2025.5
（考试时间90分钟满分100分）
本试卷共10页考生务必在答题卡指定区域作答，在试卷上作答无效
第一部分知识运用（共两节，30分）
第一节（共10小题；每小题1.5分,共15分）
阅读下面短文，掌握其大意，从每题所给的A、B、C、D四个选项中，选出最佳
选项，并在答题卡上将该项涂黑
Hi,thisisSasha/1ayoungwomansangoutasthecustomersericelinewasfinaDy
connected.44HowcanIhelpyoutoday?Hertoneannoyedme.Iwasinnofor
pleasantries（客套）.
MyfriendsandImadeadinnerreserationatafancyrestaurant.TheskirtIdorderedfrom
thiscompanywouldbe2foriLThiswasthethirdtimeFdordered.AndthethirdtimeId
receiedthewrongitem!Someonebadto3\this!
**Isthishowyoutreata20-yearcustomer?MIdemanded.Ieneerseensuchterrible
4.Itsarealshame,Sasha!”
Finally,IdrewabreathandwaitedAfteramomenttshe5,notinkindbutin
kindness.Iamsosorry,Ms.Messner.Iwillgotofindthecorrectskirtmyself.CanIputyou
onholdbriefly?n
Soonenough,Iheardhersamecalmoiceagain,“Ijustconsultedmymanager.Well
sendtheskirttoyouatno6andrefundourmoneyinfullAlso,youllfinda$50gift
cardwithitIwantyoutoknowthatwe7youasacustomer.
Thankyou,Sasha.Ihungup,8anddisappointedinmyselfIfeltuneasyabout
howFdtreatedtheyoungwomanwiththepleasantoice.Inmyyearsasanurse,Idtakencalls
fromangrypeople.Theirwordshadoften9me.AndyetherewasSasha,goingoutofher
waytosolemyproblem.
Thenextmorning,Itelephonedthecallcenterandgotthroughtothemanager,askingher
toletSashaknowIwassorry.NowwhenIfeelmyselfgettingimpatientatwork,Itakeadeep
breathandsay,as10asSashamight,“Whatdidyousayyournamewasagain?
1.A.moodB.shapeC.hurryD.position
2