ICS
03.080.01
CCSA12
DB2309
七台河市地方标准
DB2309/T001-2023
政务服务引导服务规范
七台河市市场监督管理局
发布
DB2309/T001-2023
目次
前言.....................................................................................................................................................................II
引言...................................................................................................................................................................III
1范围...................................................................................................................................................................1
2规范性引用文件...............................................................................................................................................1
3术语和定义.......................................................................................................................................................1
4总体要求...........................................................................................................................................................1
5基本能力素养要求...........................................................................................................................................5
6服务机制...........................................................................................................................................................6
7监督考核...........................................................................................................................................................8
附录A（规范性）综合受理和引导服务人员仪容仪表.................................................................................10
附录B（资料性）综合受理和引导服务人员人员服务文明用语.................................................................11
附录C（资料性）综合受理和引导服务人员服务禁忌.................................................................................14
附录D（资料性）综合受理和引导服务人员服务禁忌的对应和替换.........................................................16
I
DB2309/T001-2023
前言
本文件按照GB/T1.1-2020