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_____________________学校
地勤服务英语教案
标题中横线上请填写课程或学科名称；
授课日期
周次
课次
授课班级
课时
4
课型
课型可根据实际授课情况选填：新授课、练习课、复习课、讲评课、实验课、实训课、实习课或实践课；
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新授课
练习课
课题名称
ModuleOne
Unit3SettingDisputes
执教教师
一、
教学目标
知识与技能：
Ssareableto
Getinformationbylisteningandreading;
Makeupdialoguesaccordingtothesituationandactthemoutingroups.
过程与方法：
Sscanunderstandandusewordsandrelatedphrasesthroughlistening,reading,writingandrole-playing.
3、情感、态度与价值观：
Flightattendantsshouldservepassengersheartandsoul.
二、
教学重点与难点
重点：
Keysentencesaboutservingpassengers;
难点：
Makeupdialoguesaccordingtothesituation;
Role-playingthedialogue.
三、
教学方法
Task-based
Cooperativeapproach
四、
教学辅助器具
Multi-mediateachingfacilities
五、
教学过程
Listening
KioskCheck-inisaneasyairportcheck-infordo-it-yourselftypepeople.Passengerscheckthemselvesinusinganautomatedmachine(likeanATMmachine).It1.offerspassengersanelegantwayto2.savetime.
.Itisoperatedbythepassengersinsertinga3.creditcardtoidentifythemselvesorbyenteringaflight4.confirmationnumber.Thenfollowtheinstructionsonthedisplay,5.selectseatsaisleorwindowand6.printoutaboardingpass.AcustomerservicephoneisattachedtotheKioskifthepassengerneedsadditional7.assistancefromanairline8.attendant.
ReadingandComprehension
Step1:toinsertacreditcardtoidentifythemselves
Step2:toselectseatsaisleorwindow
Step3:toprintoutaboardingpass
范例：
GateAgent:Goodmorning.ThisisCustomerService.CanIhelpyou?
JohnSmith:I’dliketoknowhowtocheckinwithKiosk.
GateAgent:Yes.Youcaninsertyourcreditcardorenteraflightconfirmationnumber.Thenfollowtheinstructionsonthedisplaytoselectyourseat.Finally,youcanprintoutyourboardingpassaccordingtothedirections.YoucanalsopickuptheservicephonewhichisattachedtotheKiosktoaskforh