航班特殊状况时为旅客提供的服务PASSENGERSERVICEINCONNECTIONWITHOPERATIONIRREGULARITY广州民航职业技术学院主讲人：肖华芝
教学目标TEACHINGAIMS01tomastersomebasicwordsandusefulexpressionsinvolvedinofferingserviceforPassengersbecauseofflightdelayedorcancellation02tomastertheskillstoofferspecialservicetopassengers
Lead-in引入Fortheflightsexperiencingalengthygrounddelayorcancellation,whatservicesdotheairlinesusuallyoffertothepassengers?Discussion
Lead-in引入Fortheflightsexperiencingalengthygrounddelayorcancellation,thepassengersexpecttobeofferedthefollowingservices:toofferfreeaccommodationtohelppassengersrebookflightstoofferspecialservicetoofferfreeaccommodationtohelppassengersrebookflightstoofferspecialservice
SituationalDialogues情景对话WordsExpressions1.reservationsection 票务部门2.reach/ri?t?/ v.联系到……3.putsb.up 为……安排住处4.voucher/?va?t??r/ n.代币券；票券5.boardingpass 登机牌
J:Icanrebookyouonthesameflighttomorrow.Ofcourse,wellputyouupfreeattheairporthoteltonight.J:Icanrebookyouonthesameflighttomorrow.Ofcourse,wellputyouupfreeattheairporthoteltonight.SituationalDialogue1情景对话1(J:JiangWeiP:PaulWilson)J:Mr.Wilson,ImafraidthatFlightCZ627toTokyohasbeencancelledduetothetechnicaltrouble.Ourreservationsectionhasbeentryingtocontactyou,butwewereunabletoreachyouatthenumberyougaveus.P:ImsorryIvebeenoutoftownthelastcoupleofdaysandjustcameback.Thenwhatareyougoingtodowithmyflight?P:Isntthereanyearlierflight?ImustarriveinTokyoforabusinesstalktoday.J:ThereistheJapanAirlinesflightJL792todaythatleavesat3:10p.m.andarriveinTokyoat7:00p.m.P:Good.Illtakethisflight.PaulWilsonhasboughtaticketfromBeijingtoToky