******ProvidingRoomServiceUnit1414UNITAfterwefinishthisunit,youareenabledto:Deliverroomservicetoguests’roomsObjectivesKnowaboutwhatisroomserviceReceiveroom-servicecallsProvidingRoomServiceContentsUnit14ProvidingRoomServiceMr.Leachwantstohavebreakfastinhisownguestroomwithhisson.SoheplacesaphonetoRoomServicetomakeareservationforanEnglishbreakfast.Joshdeliversthebreakfasttohisroom.Afterlearningthisunit,youarerequiredtofinishthefollowingtask:Tasks1.Whatcanyouseeinthepictures?Pleasedescribethem.2.Trytomakeastoryonyourimagination.ConversationsUnit14ProvidingRoomServiceContext:Sarahisreceivingacallattheroom-servicedesk…RoomService[rum‘s?v?s]送餐服务(部)Goodmorning.RoomService.HowmayIhelpyou?早上好，（这里是）送餐部。有什么能为您效劳的吗？ContinentalBreakfast[?kɑnt??n?ntl?br?kf?st]欧陆式早餐IwouldlikeaContinentalBreakfast.我想来一份欧陆式早餐。NewWordsandExpressionscappuccino[?k?p??t?ino]卡布奇诺咖啡（加热奶，有时上面撒有巧克力粉）Would?you?like?some?coffee??We?have?Nestle?golden?coffee?and?cappuccino.请问您要不要喝一点咖啡？我们有雀巢金牌咖啡和卡布奇诺咖啡。cart[kɑrt]n.运货马车，手推车Don’tputacartbeforethehorse.不要本末倒置。NewWordsandExpressionspour[p?r,por]vt.涌出；倾倒vi.涌流；泛滥；斟，倒Letmepouryouacupofcoffee.让我给您倒杯咖啡吧。It’spouringoutside.外面正下着倾盆大雨。dial[?da??l]vt.vi.打电话，拨电话号码Pleasedialourembassynumberifyouareintrouble.如果有困难，请拨打我们大使馆电话。NewWordsandExpressionsIndustryKnowledgeRoomService送餐小知识1.送餐服务分为两个步骤：①受理订餐和烧菜；②送餐。2.送餐服务通常是在电话上接受客人订餐的。要记好客人的姓名和房间号码。3.送餐服务部通常由送餐主管和一两个送餐服务人员组成，受餐饮部管理，其主管受餐饮部经理管理。FunctionalPatternsRoomService送餐服务1Whatwouldyoulike?您想要点啥？2Wouldyouliketeaorcoffee?您想要茶还是咖啡？3It’llbewithyouinabout…minutes.······分钟后就给您送上来。4Roomservice,mayIcomein?送餐服务，我可以进来吗？5WhereshallIputit?我应该放哪里呢？6ShallIpouronecupofcoffeeforyou?我给您倒杯咖啡好吗？7Wouldyoulikeanythingelse?请问您还有