******MakingaWake-upCallServiceUnit77UNITAfterwefinishthisunit,youareenabledto:ObjectivesHandlewake-upcallTakeaphonecallMakingaWake-upCallServiceContentsUnit7MakingaWake-upCallServiceTheoperatoratHismileHotelanswersthephone.Theguestwantstobewokenuptomorrowmorning.Thereservationistexplainshowtousethecomputerwake-upservicetotheguest.Afterlearningthisunit,youarerequiredtofinishthefollowingtask:Tasks1.Whatcanyouseeinthepictures?Pleasedescribethem.2.Trytomakeastoryonyourimagination.ConversationUnit7MakingaWake-upCallServiceContext:TommyisreceivingacallattheOperator.wake[wek]v.醒，叫醒Pleasewakemeupat6a.m.tomorrowmorning.请明早六点钟把我叫醒。dial[?da??l]v.拨电话号码Pleasedialtheextensionnumber6.请拨分机号码6。NewWordsandExpressionsrecord[?rεk?rd]v.记录Thecomputerwillrecordthetime.电脑会记录时间。cancel[?k?ns?l]v.取消I’dliketocancelmyreservation.我想取消我的预订。NewWordsandExpressions“叫醒服务”可以说wake-upcallservice，也可以说morningcallservice。Operator（总机）提供房间电话自动叫早服务，设定叫醒时间，电话会自动拨打。电话未接听，话务员需要人工进行电话叫醒。IndustryKnowledgeWake-upCallService叫醒服务FunctionalPatternsWake-upCalls叫醒服务1Wouldyoulikeamorningcall?您要叫醒服务吗？2Pleaseletmeknowifyouneedamorningcall.如果您需要叫醒服务，请告诉我。3Atwhattime?什么时间？4Atwhattimeshallwecallyou?我们什么时间叫您起床？5Weuseatwenty-fourhourclock.我们使用24小时制。6Wehaveacomputerwake-upservice.我们有电脑叫醒服务。7Pleasedial5firstandthenthetime.请您先拨5，然后再拨时间。8Weofferwake-upcallserviceseitherbyoperator,byknockingatthedoororbythein-roomcomputersystem.我们有总机叫醒、敲门叫醒和房内的电脑系统叫醒服务。9It’sthetimeyouaskedmetogiveacall.到了您让我们叫醒您的时间了。SOPforMakingaWake-upCallWorkingProcedureSOPforMakingawake-upcallStep1:GreettheguestsGoodevening.HismileHotel.HowmayIhelpyou?Step2:Askthewake-uptime1.Atwhattime?2.Atwhattimeshallwecallyou?Step