*********************MakingtheWaytotheGuestroomUnit66UNITAfterwefinishthisunit,youareenabledto:ObjectivesIntroducehotelservicesandroomfacilitiesLocatethehotelfacilitiesMakingtheWaytotheGuestroomContentsUnit6MakingtheWaytotheGuestroomYoushowaguestthewaytohisroom,introducethefacilitiesofthehotelandanswertheguest’squestionsandtrytoselltheservicesofthehotel.Afterlearningthisunit,youarerequiredtofinishthefollowingtask:Tasks1.Whatdoesthebellmandointhepictures?

2.Doyouknowsomethingaboutthehotelroom?Unit6MakingtheWaytotheGuestroomContext:Mr.Obamajustfinisheshischeck-inandthebellmanshowshimtotheelevatorandintroducesthehotelservice.tourist[?t?r?st]n.游客Insummer,lotsoftouristscometovisitQingdao,abeautifulseasidecity.夏天，许多游客到美丽的海滨城市青岛游览。banquet[?b??kw?t]hall宴会厅Therereseveralbanquethallsofdifferentsizesatfive-starhotel.五星级酒店一般有几个大小不一的宴会厅。NewWordsandExpressionsrecreational[?r?kri?e??n?l]adj.娱乐的Therearesomerecreationalactivitiesforguestsatsomeinternationalyouthhotels.有些国际青年旅社为客人提供娱乐活动。facility[f??s?l?ti]n.设备Hotelfacilitesareasimportantashotelservicesforguests.酒店服务和设施对于客人来说同等重要。NewWordsandExpressionsConcierge是前厅部的一个重要组成部分，由大堂内的客户服务人员（GuestServiceStaff）组成。作为礼宾部工作人员，必须掌握的主要技能有：向客人介绍房间设备(Introducingtheroomfacilities)给客人指明酒店设施的方位(Locatingthehotelfacilities)为客人活动提供建议(Offeringadvice)IndustryKnowledge有关礼宾部(AboutConciergeService)ButlerServiceisthesignatureofthehigh-endhotelexperience.Fromaforgottentravelitem,toaperfectlypressedsuitreadyforanimportantmeeting,toafavoritebookathandforaneveningread,orathoughtful,lastminutegiftforalovedone,norequestistoosmallnomatterthehouroftheday.Subtledetails,tailoredgestures,genuinewarmth.IndustryKnowledge有关礼宾部(AboutConciergeServic