********HelpingGuestsCheck-inUnit55UNITAfterwefinishthisunit,youareenabledto:GiveguestsinformationObjectivesCheckinguestsFindoutwhatguestsneedHelpingGuestsCheck-inContentsUnit5HelpingGuestsCheck-inMr.Smithhasreservedanexecutivesuiteinyourhotel.NowhecomestostayfortwonightsfromJanuary1stto3rd.Therateis$425pernightincludingonebreakfast.Hewouldliketopayincash.Afterlearningthisunit,youarerequiredtofinishthefollowingtask:TasksWhatcanyouseeinthepictures?Pleasedescribethem.ConversationUnit5HelpingGuestsCheck-inContext:SarahisworkingattheReceptionDesk.Sheishelpingaguestcheckingin.reception[r?‘s?p??n]n.接待Hewalkeddirectlytothereceptiondeskforcheckingin.他径直走到前台接待处进行入住登记。sign[sa?n]vt.vi.签名，签署Wouldyoupleasesignyournameonthebill?请您在账单上签下您的姓名。NewWordsandExpressionsdeposit[d?‘pɑz?t]n.押金It’scommontoaskforadepositwhentheguestscheckin.客人入住时要求预付住宿押金是很正常的事。advanced[?d‘v?nst]adj.预付的Pleasepay$6ooforanadvanceddeposit.请支付600美元作为预付押金。NewWordsandExpressionsdelay[d?‘le]vt.延期，延误Theairplanewasdelayedbecauseofthedensefog.飞机因浓雾延误。luggage[‘l?ɡ?d?]n.行李Thebellboywillhelpyouwithyourluggage.行李员会帮您拿行李。NewWordsandExpressions在不知道客人名字或头衔前，应称呼“先生（sir）”或“女士(madam)”永远不要用客人的名字称呼客人，即使是被问及时；迎接客人时要弯腰，眼睛要注视对方（泰国国王、王后除外）；不要主动跟客人握手；除非客人主动要跟你握手，才能跟客人握手IndustryKnowledge称呼客人时的礼貌标准FunctionalPatternsCheck-in入住登记1WelcometoHismileHotel.欢迎光临海斯曼酒店。2HowmayIassistyou?有什么可以帮您吗？3Doyouhaveareservation?您有预订吗？4MayIhaveyourpassport/creditcard,please?请您出示护照/信用卡。5Pleasesignhere.请在这里签名。6Wouldyoulikeawake-upcallservice?您需要电话叫醒服务吗？7Breakfastisbetween7:00a.m.and10:00a.m.早餐是7点钟到10点钟。8Thebellboywillshowyouuptoyourroom.行李员会带您到房间。9Enjoyyourstay.祝您入住愉快！10I’mafraid,sir,it’sthepeakseasonoftheyear.Weareverybusythis