ICS01.040.01
CCSA00
团体标准
T/BJWX003—2024
台
平
息
客户满意度管理规范
信
Specificationforcustomersatisfactionmanagement
准
标
体
团
国
全
2024?06?06发布2024?07?01实施
北京物业管理行业协会发布
中国标准出版社出版
台
平
息
信
准
标
体
团
国
全
T/BJWX003—2024
目次
前言··························································································································Ⅲ
台
1范围·······················································································································1
2规范性引用文件········································································································1
3术语和定义··············································································································1
平
4基本原则······································································································