23联院(二下)---期末复习
Unit4-Unit6选择题汇总
(2025.06)
Readthefollowingsentencesandchoosethebestanswerforeachblank:
Unit4
1.Thecompanys______wentbeyondourexpectationsthisyear,thankstotheexcellentcustomerservice.
A.addition B.growth C.determination D.survival
2.Themuseumsguidelines_____thevisitorsnottotouchtheexhibits(展览品).
A.request B.spoil C.allow D.ban
3.Whendealingwithcustomers,servicerepresentativesshouldalwaysspeak______.
A.excitedly B.loudly C.quickly D.politely
4.Duringtoughbusinesstimes,acompanysmostimportantgoalis_______.
A.harmony B.leisure C.survival D.movement
5.Afterreceivingacomplaint,themanagerusuallyasksforthecustomers_____onhowimprove.
A.recommendation B.attention C.competition D.explanation
6.Acustomersnegativefeedbackcan_____thereputationofabusinessifnotaddressedproperly.
A.maintain B.increase C.spoil D.build
7.Ourcompanypridesitselfonhavinga(n)_____customerservicedepartment.
A.poor B.average C.top-ranking D.basic
8.Mostcustomerswere_______withthefriendlyattitudeofthecustomerservicestaff.
A.different B.satisfied C.angry D.patient
9.Thecompanyhasagoodrecordof_____training.
A.people B.customer C.staff D.guest
10.Shereceiveda(n)._________of$200fortheunusedtickets.
A.refund B.discount C.order D.replacement
11.Donotdownloadand_____softwarefromwebsitesthatyouareunfamiliarwith.
A.upload B.fix C.install D.repair
12.Theshoppingwebsitesentherordersinonebig_____.
A.bargain B.deal C.delivery D.package
13.The_______designofourproductattractedmanycustomers.
A.original B.common C.normal D.regular
14.Aproductioncompany____thefilmrightstothenovel.
A.wassecured B.secured C.secure D.wassecure
15.Thecompanysaiditwould_______anycustomercomplaints.
A.deal B.investigate C.announce D.apologize
16.Thetrainingsession______effectivecommunicationtechniquesforbettercustomerservice.
A.demonstrated B.declined C.secured