度假酒店新入职员工培训--简单酒店英语用语
EnglishTrainningForTheFrontOffice
FrontOfficeReception前堂接待处
Reservation订房部
Information问询处
PRandDepartment公关销售部
BusinessCentre商务中心
GreetingandModesofAdress问候及招呼
Goodmorning/afternoon/evening.Sir/Madam.
Howdoyoudo?
Howareyou?
Nice/gladtomeetyou.
Welcomes欢迎语
Welcomehere.
Welcometoourhotel.
Welcometostayinourhotel.
3、Offeringhelp提供帮助
MayIhelpyou?
WhatcanIdoforyou?
CanIdoanythingforyou?
IsthereanythingIcandoforyou?
4、Thanks感谢
Thankyou.
Thanksalot.
Thanksforyourhelp.
It’sverykindofyou.
5、Answer应答语
You’rewelcome.
It’sallright.
Don’tmentionit.
It’smypleasuretodo./Mypleasure.
Gladtohavebeenofhelp.
6、Apologies,Regrets道歉及遗憾
I’msorry.
Excuseme.
Oh,pardonme.
Sorrytokeepyouwaiting.
I’mafraidIhavetakenuptoomuchofyourtime.
Itdoesn’tmatter.
7、Goodwishes祝愿语
Goodlucktoyou.
Haveagoodtime.
Takecare.
Haveagoodtrip.
Bestwishes.
Happylanding.
Hopeyou’llhaveapleasuretriphome.
8、Partingexpression告别
Thankyouforcoming.
Seeyoulater.
Solong.
Welcomenexttime.
Ihopetoseeyouagain.
简单英语会话
问客人是否有预定
Haveyoumadethereservationyet?
Haveyougotareservation?
Yes,Ihavealready.
No,Ihaven’t.
向客人介绍房间类型