1TheManagerandManagement
Accounting
TRANSITIONNOTES
Thischapterintroducesthefive-stepdecision-makingprocessutilizedbymanagerstomakea
varietyofdecisions.Thisprocessbecomesanunderlyingthemeofthetextasitisappliedtoa
numberoftypesofdecisionsthroughoutthetext.Thestepsofthefive-stepdecision-making
processare(1)identifytheproblemanduncertainties,(2)obtaininformation,(3)make
predictionsaboutthefuture,(4)makedecisionsbychoosingamongalternatives,and(5)
implementthedecision,evaluateperformance,andlearn.Withtheemphasisonthefive-step
decisionprocess,materialrelatingtotheproblem-solving,scorekeeping,andattention-
directingrolesofthemanagementaccountantarestreamlined.Thereisalsoanincreased
emphasisonthelinkagebetweenthesetofbusinessfunctionsinthevaluechainandcustomer
expectationsaskeysuccessfactors.
EXERCISESAND
PROBLEMS
CORRELATIONCHART
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