ICS03.080.99
CCSA12
团体标准
T/CIXXX—2024
、
线上咨询及导办帮办服务建设规范
SpecificationsfortheSystemConstructionofOnline
Consulting,GuidanceandAssistanceServices
2024-XX-XX发布2024-XX-XX实施
中国国际科技促进会发布
Q/LB.□XXXXX-XXXX
目次
前言II
1范围1
2规范性引用文件1
3术语和定义1
4基本原则2
4.1需求导向·······································································2
4.2合法合规·······································································2
4.3无偿服务·······································································2
4.4安全防护·······································································2
4.5高效便民·······································································2
5基本要求2
5.1平台配置·······································································2
5.2人员配置·······································································3
6服务范围3
6.1服务清单·······································································3
6.2服务形式·······································································3
7服务流程3
7.1服务发起·······································································3
7.2服务接待·······································································3
7.3服务受理·······································································3
7.4服务处置·······································································3
7.5服务结案·······································································4
7.6服务闭环·······································································4
8服务监督4
8.1服务测评·······································································4
8.2投诉处置·····