June2022
FiveCriticalPaymentLessons
fromTheNewEconomy
AreportfromKapronasiaincollaborationwithBPC
Contents
ExecutiveSummary2
KeyFindings3
Introduction4
LessonOne:Focusonthecustomerexperience6
LessonTwo:Bewherethecustomeris10
LessonThree:Thosethatadaptsurviveandthrive13
LessonFour:Securityisstilleverything16
LessonFive:Dataisthenewmoney18
Conclusion21
Methodology
Kapronasia’sFiveCriticalPaymentLessonsforTheNewEconomyreportisbasedonboth
primaryandsecondaryresearch.SecondaryResearch:Sourcesincludedbutwerenotlimited
to,marketintelligencereportsandstudiesbyindustryexpertsandprofessionalservices
networks,whitepapers,educationalmaterials,mediaarticles,andmarketingcollateral.
PrimaryResearch:Interviewsweresecuredfromrelevantplayersacrosstheecosystem,
includingfinancialinstitutions,fintechs,andindustryexperts.
ExecutiveSummary
DigitaltransformationinthefinancialservicesWhileonthesurfacetheselessonsmayseemtriteand
industry(FSI)isproceedingatarapidpace,drivenobvious,asthereportdigsintoeachofthefivelessons
byintensecompetitionfromnewplayersenteringinturn,readerswillnotejusthownuancedeachofthe
themarket,theevolutionofcustomerexpectations,lesso