职业综合英语1

Unit7

CustomerService

1

2

3

4

5

6

7

8

9

Warming-up

ReadingA

WisdomofChinaReadingB

LanguageLab

ListeningSpeakingWriting

Mini-project

Self-studyRoom

01

Warming-up

BackgroundInformation

Howtodealwithcomplaints

Eventhebestbusinesswillreceiveanoccasionalcustomercompl