SAPBestPracticesforRetailCustomerBusiness
CustomerOrderProcessing
SummaryofthescenarioThescenariocustomerbusinesscontainsallprocesseswhicharefortheBusiness-to-Businesscaseofimportance.Theprocessdocumentationdescribesthepossibilitiesaroundgoodsatthecustomerstosell.Therearestandardcases(likestandardorder,CrossSelling,productproposal)orspecialcases(likecustomerconsignment,customercontract,productcatalogue).
SalesOrder:AlternativesASalesorderisacustomerrequesttothecompanyfor
thedeliveryofgoodsorservicesatacertaintime.
Therequestisreceivesbyasalesarea,whichisthen
responsibleforfulfillingtheorder.Standardorder
Merchandisewillbecollectedorratherdeliveredand
invoicedafterwards.Rushorder
Merchandisewillbecollectedorratherdeliveredimme-
diatelyandinvoicedafterwards.Third-partyorder
Merchandisewillbedelivereddirectlybythevendortothe
customer.TheorderingenterpriseinvoicestothecustomerCashsalesorder
Merchandisewillbecollectedandpayedimmediately.
Optionsintheordercreation(1)?CrossSelling:
duetotheenteredarticle
additionalrelatedarticlesare
suggestedDynamicProductProposal:
duetotheenteredcustomer
thearticles(History,PP...)
connectedwiththiscustomer
numberaresuggested
Art.1234CD-Player39,99€Art.1234CD-Player39,99€Art.1238CD-Case5,00€Art.1234CD-Player39,99€WilmaSchmidt,
CustomerNumber4711Art.1234CD-Player39,99€PosArticleQtyUoMDescription0104131?PCCassetteRec.
0204141?PCBatteries1,5V
0304151?PCCassette..
040...?PC......
Optionsintheordercreation(2/3)Thecreditlimitcheckisacheck,whether
acustomerhasalreadycoveredhiscreditlimit
andwhichconsequencesareconnected
withit.(warning,fault,deliverybloc