ScenarioOverview:
E75:Service–On-SiteService
Service–On-Site-ServiceCreationofservicenotification
-Determinationofservicecontract
-Warrantycheck
-Assignmentoftechniciantoproblem
-Creationofserviceorder
-Sparepartprocurementwithadvanceshipment
-Overallcompletionconfirmation
-Resource-relatedbilling
-Serviceordercheckandtechnicalcompletion
-Settlementanddiscountofcoststoservicecontract
-SettlementofservicecontracttoCO-PAandcost
collectioninCO-PAService–On-SiteServiceSummaryContentMachineryandEquipmentValueChain4OverviewContentE75IndustrialMachineryComponentsService–On-SiteService
ManufacturerBP01(JP/CAJA)BP01Production
PlantBP01
BUSMBCompanyBP01BP02Distribution
CenterBP03Storage01Controlling
AreaCompanyCodePlant
Country
CitySalesOrganizationDistributionChannelDivisionOperating
ConcernBP0XBUSMB
InterCBP0X
ICPlantBP0XBP02BP03OrganizationalStructure–SAPBestPracticesBPJP(JP)01020301010201Service–On-SiteService:ComponentViewSAPCRMSAPR/3SupplierCustomercallsservicecenterto
reportafaultonhisequipment.CreateequipmentmanuallyTelephonecallCustomerCreatebillingdocumentforservicecontract.Changeservicenotification:assignpersonresponsible.Createserviceorderfromnotification.
Serviceorderprocessing:assigncomponents(spareparts).Advanceshipmentofspareparts.Confirmationofserviceorderandmaterialused.
Createbillingrequest(Ressource-relatedbilling).
Createbillingdocumentfrombillingrequest.
Serviceorderprocessing:closetheordertechnically.
SettleserviceordertoservicecontractSettleservicecontracttoCOPA
Changeservicenotification:documenttelephonecallandspecifythemalfunction.
Createservicecontractandassignequipment.Createinitalstock.Createservicenotification.Callcenteremployeeentersall