E-scootersSurvey

Report

PreparedbyCorporateResearchUnit

research@edmonton.ca

MethodologyandObjectives

●OnlinesurveywasdistributedtothemembersoftheInsightCommunityandwasalsomade

availableonedmonton.ca/surveysbetweenDecember9th,2020andDecember20th,2020.

1,553citizensrespondedtothesurvey.

●Objectives.

○Understandingpublicperceptionofe-scooters

○Understandingexperiencewithe-scooters(bothusersandnonusers)

○Understandingpubliceducationone-scooters(focusedonusers)

●ThesurveywasdevelopedbyCorporateResearchincollaborationwithe-scootersprogram

team

○DataanalysisandreportinghasbeendoneinternallybytheCorporateResearch

team

Findoutmorebygoingto:edmonton.ca/engagement

Summary

Perceptionoftheprogram:

Overall,thereissupporttoencourageusageofsharedbicyclesande-bikes.Whilebothusers

andnon-usersindicateaneedforeducationonsafee-scooteruseandetiquette,non-users

alsowantmoreenforcementonhowtousesharedactivevehicles.

Perceptionofe-scooters:

Themajorityofrespondents(69%)agreethate-scootersprovideanalternatewayforpeople

togetfrompointAtopointB.Usersofe-scootershavemorepositiveopinionabout

e-scooterscomparedtonon-users.

-Morethanhalfofrespondentsagreethate-scootershelpconnectpeopletotheircity

(58%)ande-scootersareenjoyable(54%).

-Lessthanhalfofrespondentsagreethate-scootershelpconnectpeopletoeachother

(47%)

Feelingunsafe(ingeneralandrelatedtoCOVID-19)wasthemainreasonfornotusingan

e-scooter.Notknowinghowtouseit,notwantingtopayfortheservice,lackofavailabilityin

the