酒店英文实习报告
HotelInternshipOverviewHotelOperationsExperienceGuestServiceSkillsAcquiredChallengesFacedDuringInternshipLessonsLearnedandPersonalGrowthConclusionandRecommendationscontents目录
01HotelInternshipOverview
GainpracticalexperienceinthehospitalityindustryImproveEnglishlanguageskillsinaprofessionalsettingDevelopinterculturalcommunicationcapabilitiesUnderstandhoteloperationsandmanagemenurposeandBackground
Duration3months(JunetoAugust2023)Location5-starhotelincentralLondon,UKInternshipDurationandLocation
ResponsibilitiesandExpectationsAssistinfrontdeskoperations,includingcheckin,checkout,andguestinquiriesParticipateindailyhousekeepingtasks,suchasroomcleaningandlinechangesAttendregulartrainingsessionsoncustomerservice,hotelpolicies,andsafetyproceduresExpectedtomaintainaprofessionalappearanceandreputationatalltimesRequiredtoadapttostrictconfidentialityguidelineswithregardtoguestinformationWorkclosewithotherdepartments,suchasconsensus,foodandcoverage,andreservations
02HotelOperationsExperience
ReservationHandleroomreservations,confirmedbookingsandmanagedroomallocationReceiptManagedguestcheckinandcheckout,securedsmoothandeffectiveserviceConciergeProvidedguestswithinformationonlocalattachments,transportationandhospitalityrecommendationsFrontOfficeOperations
HouseeepingDepartmentRoomCleaningCleanedandtidiedguestrooms,changedbedlinesandtowelsLaundryServiceCollected,washed,ironed,andreturnedguestlaundryPublicAreaCleaningMaintainedcleanlinessofhotellobbies,corridorsandotherpublicareas
03BarServiceServeddrinkstoguestsinthehotelbar,managedbarstockandpreparedcocktails01RestaurantServiceServedguestsinthehotelrestaurant,lookordersanddeliveredfoodanddrinks02RoomServiceTookordersfromguestsrooms,preparedanddeliveredfoodandbeveragesFoodandB